We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution.
For all domestic orders, if an item is missing, damaged or you are not satisfied with it, We are so confident that you will love our products that If you are not 100% satisfied with your order you can return it. Contact us at email@example.com or call customer service at 775-813-4459. We will send a return shipping label. We request that you let us know the reason for the return so we can get feedback on your experience. If you opened the product don't worry we will issue you a full refund or replacement item within 60 days of your purchase.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request
Replacements are subject to availability and will be shipped at no additional cost.
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
To be eligible for refund or replacement, the request must be made within 60 days of purchase.
What if I received a damaged or defective item?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.
If you receive a damaged or defective item in your order, please request a refund by contacting us at firstname.lastname@example.org.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.
What if an item is missing, or if I received the incorrect item?
If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date. You can track each package and see which products were shipped in each box.
If all boxes for your order have been delivered and is missing from your order, you can request a refund or replacement by contacting us a email@example.com.
If you received an incorrect item in your order, please contact us at firstname.lastname@example.org and we will send the replacement and send you a return shipping label at no cost to you.
Can I cancel or edit my order?
You can request to cancel or edit your order by contacting Customer Service at 1-775-813-4459 for assistance.
What if I entered the incorrect shipping address?
Please contact us via chat or phone 1-775-813-4459 immediately and we’ll do everything we can to update your order to ship to the correct address. However, depending on the status of the order and the shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order.
We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
What if an item is canceled from my order?
Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):
Item(s) out of stock and unavailable for shipment
Issues in processing your payment information.
If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.
What if the item I receive is expired?
We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the issue and investigate the inventory of the item in question.
What if my package shows as “Delivered” but I did not receive it?
Look for a notice of attempted delivery.
- Check nearby spots where the package may have been left.
- Ask a neighbor if they accepted a delivery on your behalf.
- Verify the shipping address on your order to ensure it was correct.
- If you’ve followed the above steps and your package still cannot be located, please contact us directly so we can help.
Tips for protecting your packages from theft:
- Ship to a secure location.
- Track your package so you know approximately when it will arrive.
- Join up with your neighbors to look out for each other’s deliveries.
- Install a doorbell or security camera.
- Consider purchasing a secure package locker or box for your porch.
What is your refund policy for orders shipped outside the United States?
For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email info at dermavitality.com to request a refund within 90 days of your purchase.
Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements for items or orders shipped outside of the U.S.
As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Third-party shippers and international freight forwarders.