FAQ Page
Frequently Asked Questions About Oncology Skincare
Find answers to common questions about Dermavitality skincare for radiation therapy, chemotherapy, neuropathy-related discomfort, sensitive skin, ingredients, product use, shipping, returns, and more.
Dermavitality products are formulated with sensitive, treatment-affected skin in mind. Because every patient's treatment and skin response can be different, always follow the guidance of your oncology team or healthcare provider when caring for your skin during treatment.
Radiation Therapy Skincare
What skincare should I use during radiation therapy?
Choose gentle, hydrating skincare formulated for sensitive skin and avoid products that may cause unnecessary irritation. Dermavitality's Radiation Relief Cream and Radiation Relief Spray were created specifically to support dry, sensitive skin during radiation therapy.
When should I start using Radiation Relief Cream?
For best results, begin using Radiation Relief Cream about one week before radiation treatment begins. Apply a thin layer 3–4 times daily or as needed, unless your radiation oncology team gives you different instructions.
Can I use Radiation Relief Cream on the day of radiation treatment?
Yes, but Dermavitality recommends avoiding application during the hour immediately before your radiation treatment. Follow your radiation team's instructions, as treatment centers may have their own skincare protocols.
How often should I apply Radiation Relief Cream?
Apply a thin layer approximately 3–4 times per day or as needed to keep the skin moisturized and comfortable.
How long should I continue using Radiation Relief Cream after treatment?
Dermavitality recommends continuing your skincare routine for up to six weeks after your final radiation treatment, or as directed by your healthcare provider.
Can I use Radiation Relief Cream and Radiation Relief Spray together?
Yes. The products can be used together. Apply Radiation Relief Spray first and allow it to absorb or air-dry, then gently apply Radiation Relief Cream.
When should I use Radiation Relief Spray instead of the cream?
The spray can be especially convenient when skin feels tender or uncomfortable to touch because it can be applied without rubbing the treatment area. Many customers use the spray first and follow with the cream for additional moisture.
Can I refrigerate Radiation Relief Spray?
Yes. Radiation Relief Spray may be kept refrigerated if you prefer an extra cooling sensation when applying it to warm or uncomfortable skin.
Can Radiation Relief Cream be applied to broken or open skin?
No. Do not apply the cream directly to open wounds, ulcerated skin, or broken skin. Contact your healthcare provider for instructions on caring for areas where the skin has opened.
Is Radiation Relief Cream greasy?
The cream is designed to moisturize and nourish dry skin while absorbing comfortably into the skin. Apply a thin layer rather than a heavy coating.
What is the difference between the Lavender and Unscented Radiation Relief Cream?
Both are designed to provide moisturizing support for radiation-sensitive skin. The Unscented version is ideal for customers who prefer a formula without added scent, while the original version contains naturally derived aromatic ingredients.
Does Radiation Relief Cream contain alcohol?
The formula contains cetyl alcohol, which is a fatty alcohol commonly used as a skin-conditioning and moisturizing ingredient. It is different from drying alcohols such as ethanol or rubbing alcohol.
Chemotherapy Skincare
Why does skin become so dry during chemotherapy?
Chemotherapy and other cancer treatments can affect the skin's normal moisture barrier, leading to dryness, tightness, flaking, itching, or increased sensitivity. A gentle skincare routine can help maintain hydration and comfort.
What skincare products are best for chemotherapy patients?
Look for gentle, moisturizing products designed for sensitive skin and avoid unnecessary irritants. Dermavitality offers products for common areas of concern including the face, body, scalp, hands, feet, and lips.
How should I care for dry skin during chemotherapy?
Use lukewarm rather than very hot water, cleanse gently, pat the skin dry instead of rubbing, and moisturize regularly. Reapply moisturizer whenever the skin begins to feel dry or tight.
What can I use for dry, cracked hands and feet during chemotherapy?
Dermavitality Hand & Foot Cream is formulated to deeply moisturize dry, rough, and uncomfortable skin on the hands and feet and is frequently used by customers experiencing chemotherapy-related skin dryness.
What is hand-foot syndrome?
Hand-foot syndrome is a skin reaction associated with certain chemotherapy medications that may affect the palms of the hands and soles of the feet. Symptoms may include redness, tenderness, dryness, peeling, or sensitivity. Contact your oncology team if you develop symptoms, especially if they become painful or interfere with daily activities.
Can I moisturize my scalp during chemotherapy?
Yes. Gentle scalp moisturization can help with dryness, tightness, flaking, and sensitivity that may occur during treatment or hair loss. Dermavitality Soothing Scalp Moisturizer is formulated specifically for sensitive scalp skin.
What can I use for dry lips during chemotherapy?
Use a gentle moisturizing lip balm and reapply throughout the day as needed. Dermavitality Soothing Lip Balm is designed to help keep dry, chapped lips moisturized and comfortable.
Neuropathy Support
What is Dermavitality Neuropathy Support Cream?
Neuropathy Support Cream is a topical, plant-based comfort cream designed for people experiencing sensations such as tingling, burning, pins-and-needles, or sensitivity in the hands and feet.
Does Neuropathy Support Cream cure neuropathy?
No. Neuropathy Support Cream is intended to provide temporary topical comfort. It does not cure neuropathy, regenerate nerves, or replace medical treatment.
Where can I apply Neuropathy Support Cream?
It is primarily designed for areas such as the hands and feet where neuropathy-related discomfort is commonly experienced. Apply only to intact skin and follow the product instructions.
How often can I use Neuropathy Support Cream?
It can generally be applied 2–3 times per day or as needed for comfort. Start with a small amount, particularly if your skin is highly sensitive.
Why does Neuropathy Support Cream feel cool or warm?
Ingredients such as menthol, peppermint, and capsicum can create cooling, warming, or tingling sensations. These sensations are expected, but discontinue use if significant irritation develops.
Ingredients & Sensitive Skin
Are Dermavitality products made for sensitive skin?
Dermavitality products are formulated with sensitive and treatment-affected skin in mind and use plant-based moisturizing and botanical ingredients across the collection.
Are Dermavitality products fragrance-free?
Several Dermavitality products are available in fragrance-free or unscented formulas. Some products contain naturally derived aromatic ingredients or essential oils, so check the individual product ingredient list if you are avoiding fragrance completely.
Does Dermavitality use parabens, phthalates, or petrochemicals?
Dermavitality formulates its skincare without parabens and phthalates, and many products are also formulated without petrochemicals, sulfates, artificial dyes, or synthetic fragrance. Check the ingredient list on the individual product page for the most accurate information about a specific formula.
Are Dermavitality products vegan and cruelty-free?
Many Dermavitality skincare products are formulated with plant-based ingredients and are identified as vegan and cruelty-free on their individual product pages. Refer to the specific product listing when this is important to your purchase decision.
Why does Dermavitality use calendula?
Calendula is a botanical ingredient commonly included throughout Dermavitality's oncology skincare collection. It is used alongside ingredients such as aloe vera, shea butter, jojoba oil, and other botanicals to help moisturize and soothe sensitive skin.
What if I have extremely sensitive skin?
Review the complete ingredient list before using a new product and consider testing a small amount on intact skin first. If you have known allergies, severe sensitivity, open skin, or treatment-related skin complications, consult your healthcare provider before introducing a new topical product.
Using Dermavitality During Treatment
Were Dermavitality products created specifically for oncology patients?
Yes. Dermavitality's oncology skincare collection was developed with the needs of people undergoing chemotherapy and radiation therapy in mind.
Should I ask my oncologist before using skincare during treatment?
Yes. Your oncology team knows your treatment plan and individual skin condition. Their recommendations should take priority over general skincare guidance, particularly if you have broken skin, infection, severe reactions, or other treatment complications.
Can I use Dermavitality products after cancer treatment?
Yes. Many customers continue using the products during recovery or as everyday skincare for dry and sensitive skin.
Can I use more than one Dermavitality product together?
Yes. Many products are designed to complement one another. For example, Radiation Relief Spray can be followed by Radiation Relief Cream, while chemotherapy skincare can be selected for different areas such as the face, body, scalp, hands, feet, and lips.
HSA & FSA
Are Dermavitality products HSA/FSA eligible?
Dermavitality identifies its oncology skincare products as HSA/FSA eligible. Eligible customers can use their HSA or FSA card when purchasing qualifying products.
Can I use my HSA or FSA card directly at checkout?
If your card is accepted as a payment method for the eligible purchase, you may use it at checkout. Eligibility and reimbursement rules can vary by plan, so contact your HSA/FSA administrator if you have questions about your specific account.
Samples
Does Dermavitality offer product samples?
Yes. Dermavitality offers samples of selected products so customers can try a formula before purchasing a full-size product.
Are samples available for healthcare professionals?
Yes. Dermavitality offers sample requests for patients and healthcare practitioners. Availability may vary by product.
Shipping & Orders
Does Dermavitality offer free shipping?
Dermavitality currently offers free shipping on qualifying orders over the amount shown on the website. Some promotions, international orders, and wholesale orders may have different shipping terms.
How can I track my order?
Once your order ships, you should receive a shipping confirmation email containing tracking information. Check your email inbox and spam folder if you do not see it.
Can I change or cancel my order?
Contact Dermavitality as soon as possible if you need to edit or cancel an order. Changes may only be possible before the order has entered the shipping process.
What should I do if I entered the wrong shipping address?
Contact Dermavitality immediately by phone or customer support. The team will try to update the address when possible, but an order that has already been processed or shipped may not be able to be rerouted.
What if my order arrives damaged or I receive the wrong item?
Contact Dermavitality customer service. For damaged products, photographs of the item and packaging may be requested. If an incorrect item was shipped, Dermavitality can assist with a replacement.
Does Dermavitality ship internationally?
Dermavitality ships to many international destinations. Availability, delivery times, duties, taxes, customs fees, and import restrictions vary by country and are generally the customer's responsibility.
Returns & Guarantee
What is Dermavitality's return policy?
Dermavitality provides a satisfaction guarantee and accepts qualifying returns. Because return conditions can vary depending on whether an item has been opened, when it was purchased, and the type of order, review the current Refund Policy and Guarantee before submitting a return request.
What if a product doesn't work for me?
Contact Dermavitality customer service. The company offers a satisfaction guarantee on qualifying first orders as described in its current Guarantee policy.
About Dermavitality
Who developed Dermavitality skincare?
Dermavitality's oncology skincare products were developed with guidance from oncology nursing experience and firsthand experience with cancer treatment, with the goal of providing gentle skincare options for treatment-sensitive skin.
Who can I contact if I have a product question?
For product or order questions, contact Dermavitality at info@dermavitality.com or 775-813-4459.
For questions about skin reactions, treatment complications, medications, or medical conditions, contact your healthcare provider or oncology team.